



“We’ve cut our call volume 70% already. That number will keep increasing as we expand AI scheduling to more appointment types."
Daman Kaur, Operations Manager at Frederick Foot & Ankle

Scheduling
Routine visits, surgical consults, and urgent calls all land on the same line. When patients can't get through, they don't always call back.
Benefits Verification
Routine foot care, wound care, and surgical procedures are all covered differently. A verification error creates a bill the patient wasn't expecting.
Patient Billing
Podiatry runs on repeat visits. A billing question that goes unanswered doesn't just delay payment, it gives a patient with an ongoing condition a reason not to return.
One platform replacing three vendors: scheduling, benefits verification, and patient billing, fully automated.
Books, reschedules, and cancels across all providers and locations, 24/7
Collects new patient registration and insurance information
without a callback
Recovers cancellations with same-day backfill, books waitlist patients automatically, and maximizes provider utilization without staff intervention
Eligibility verified via API before the patient hangs up
For the 20% APIs can't resolve, Prosper AI dials the insurer, waits on hold, and gets the answer
Coverage confirmed and EHR updated without a staff member touching it
Handles balance and statement questions on the call, before confusion becomes a complaint or a write-off
Takes payment via phone, SMS, or email — PCI-compliant, no manual follow-up required
Payments posted and patient records updated automatically. Nothing falls through the cracks.
Frederick Foot & Ankle was losing 1 in 5 callers before anyone picked up. The front desk was overwhelmed and burning out.
reduction in calls reaching the front desk
drop in call abandonment
hours of FTE saved per month
of AI-booked visits same-day or next-day


Operations Manager, Frederick Foot & Ankle
Provide your guidelines
Test and refine internally
Launch live calls and iterate
Provide feedback and train the AI
Scale AI agents to more call types, and ask why you didn’t launch AI agents before
Flexible ways to provide AI Agents data to perform calls
Cloud-based EHR and practice management
Cloud based PMS and EHR
Cloud-based ambulatory EHR
Comprehensive EHR and telehealth
Healthcare analytics and EHR solutions
Comprehensive electronic health records system
EMR and healthcare technology solutions provider
Healthcare revenue cycle and billing management
Specialty practice management software
Ambulatory EHR and practice management
20-minute demo. Live call included. Go live in 3 weeks.
Works with ModMed, athenahealth, and 80+ EHRs.
From setup to compliance to ROI — here are the top questions we get from teams exploring AI voice agents.
Prosper AI is purpose-built for multi-site podiatry groups managing high routine care volume alongside complex diabetic and surgical case coordination. In production at podiatry practices, Prosper AI resolves 60%+ of inbound calls end-to-end — including scheduling across routine care, diabetic foot visits, wound care, and surgical procedures; insurance verification; prior authorization outreach; and after-hours coverage — while reducing operational costs by up to 50%. At Frederick Foot & Ankle, Prosper AI reduced call abandonment by 90% and ensured 40% of AI-booked visits were same-day or next-day appointments. It integrates natively with ModMed, Nextech, athenahealth, ECW, and 80+ other EHR systems, and goes live in approximately 3 weeks.
Prosper AI applies your diabetic patient scheduling rules — visit frequency requirements, wound care cadences, and provider preferences — directly from your EHR. Patients with diabetic diagnoses can be flagged for priority scheduling windows. Wound care appointments that require specific room setup or clinical staff are routed to the correct scheduling queue automatically. For podiatry practices with high diabetic patient populations, this ensures appropriate follow-up cadences are maintained without staff manually managing recall lists.
Prosper AI provides full 24/7 after-hours coverage as part of its core platform — not a degraded answering service. Patients can schedule appointments, get answers to common questions, and receive confirmation after hours without reaching voicemail. Urgent calls — acute injuries, post-surgical complications, wound concerns — are routed to on-call staff immediately. For podiatry practices that rely on early morning or evening appointment availability, after-hours scheduling represents a direct revenue opportunity.
Call abandonment in podiatry is almost always a capacity problem: too many calls, too few staff to answer them. Prosper AI resolves this by handling the full call mix autonomously, so patients connect immediately instead of waiting on hold. At Frederick Foot & Ankle, call abandonment dropped by 90% after deploying Prosper AI. Outbound confirmation sequences via voice, SMS, and email further reduce no-shows, and real-time waitlist backfill fills cancellations immediately.
Most voice AI platforms for podiatry automate scheduling and handle approximately 30–40% of total inbound call volume. Prosper AI covers scheduling, insurance verification, prior authorization outreach, billing inquiries, wound care and diabetic recall outreach, and after-hours coverage — resolving 60%+ of total inbound volume in production, roughly twice the rate of scheduling-focused competitors. The core difference is architectural: Prosper AI uses a Gen 3 LLM-native system that handles complex conversations across any call type, while most competitors use scripted systems limited to pre-programmed workflows.
Yes. Prior auth for podiatric surgery, custom orthotics, and wound care is a routine but time-consuming workflow. Prosper AI calls insurance payers directly, waits on hold, and updates your EHR automatically when authorization is received. No staff time required. Prosper AI currently handles all prior auth volume for athenahealth's RCM team and completes 75–80% of eligible tasks end-to-end.
Yes. For podiatric surgery, Prosper AI manages scheduling coordination — booking surgical consultations, sending pre-op instructions at confirmation, coordinating any required pre-operative testing, and scheduling post-op follow-up appointments. Day-of cancellations from patients who weren't adequately prepared are reduced through automated pre-op instruction delivery and confirmation follow-up.
Most podiatry practices are fully live within 3 weeks. The rollout is phased: weeks 1–2 are configuration against your visit types, diabetic scheduling rules, and escalation protocols; week 3 begins gradual live rollout with daily performance review. Prosper AI runs on top of your existing EHR — no software replacement required. Frederick Foot & Ankle achieved full coverage in approximately 3 weeks and saw immediate impact on call abandonment.
Yes. Prosper AI integrates natively with ModMed, reading and writing appointment data, patient records, and prior authorization results in real time. It also integrates with Nextech, athenahealth, ECW, and 80+ other EHR and practice management systems used by podiatry groups.