Trusted by healthcare organizations to handle critical operations with accuracy and consistency

“We evaluated seven different vendors through an extensive RFP and live demonstration process and concluded that Prosper had the most comprehensive platform. The difference wasn't simply scheduling. Prosper AI was the only platform capable of handling insurance verification, patient financial responsibility, and the broader workflows required to support the entire patient journey.”
Jonathan Banta, CEO of The 44 Group, Co-founder of The Executive Roundtable, a provider consortium of 600+ physicians
Scheduling
Behavioral health patients often need both a therapist and a prescriber, sequenced correctly. When intake gets it wrong, the care path falls apart before it starts.
Benefits Verification
Behavioral health benefits are among the most complex to verifyand the most consequential. A gap discovered after the first session doesn't just create a billing problem. It ends the relationship.
Patient Billing
Behavioral health patients are more likely to disengage when billing goes unanswered. An unresolved balance doesn't just delay payment, it ends the therapeutic relationship.
One platform replacing three vendors: scheduling, benefits verification, and patient billing, fully automated.
Books, reschedules, and cancels across all providers and locations, 24/7
Collects new patient registration and insurance information
without a callback
Recovers cancellations with same-day backfill, books waitlist patients automatically, and maximizes provider utilization without staff intervention
Eligibility verified via API before the patient hangs up
For the 20% APIs can't resolve, Prosper AI dials the insurer, waits on hold, and gets the answer
Coverage confirmed and EHR updated without a staff member touching it
Handles balance and statement questions on the call, before confusion becomes a complaint or a write-off
Takes payment via phone, SMS, or email — PCI-compliant, no manual follow-up required
Payments posted and patient records updated automatically. Nothing falls through the cracks.
A high-volume multi-specialty practice was drowning in inbound calls. Their front desk couldn't keep up — and patients were feeling it.
Calls resolved end-to-end
Reduction in call abandonment
Reduction in operational costs
Appointment volume
Patients get scheduled faster, staff handle fewer routine calls, and benefits are verified before the visit — all with Prosper’s AI Front Desk.
Patients get scheduled faster, staff handle fewer routine calls, and benefits are verified before the visit — all with Prosper’s AI Front Desk.
Provide your guidelines
Test and refine internally
Launch live calls and iterate
Provide feedback and train the AI
Scale AI agents to more call types, and ask why you didn’t launch AI agents before
Flexible ways to provide AI Agents data to perform calls
Cloud-based EHR and practice management
Cloud based PMS and EHR
Cloud-based ambulatory EHR
Comprehensive EHR and telehealth
Healthcare analytics and EHR solutions
Comprehensive electronic health records system
EMR and healthcare technology solutions provider
Healthcare revenue cycle and billing management
Specialty practice management software
Ambulatory EHR and practice management
20-minute demo. Live call included. Go live in 3 weeks.
Works with ModMed, athenahealth, and 80+ EHRs.
From setup to compliance to ROI — here are the top questions we get from teams exploring AI voice agents.
Prosper AI is purpose-built for multi-site behavioral health groups that need to automate more than just scheduling. In production at behavioral health practices, Prosper AI resolves 60%+ of inbound calls end-to-end — including scheduling across telehealth and in-person visit types, insurance verification, prior authorization outreach, after-hours coverage, and billing inquiries — while reducing operational costs by up to 50%. It integrates natively with Netsmart myAvatar and myEvolv, athenahealth, ECW, NextGen, Veradigm, and 80+ other EHR systems, and goes live in approximately 3 weeks.
Yes — and behavioral health is one of the strongest fits for AI phone automation. Prosper AI handles the administrative layer so your clinicians stay focused on care. The AI doesn't replace the therapeutic relationship; it removes the friction that prevents patients from accessing it. Patients can schedule, reschedule, or confirm appointments 24/7 without navigating a phone queue — which matters especially for patients who face barriers to making that first call. Urgent and clinical calls are warm-transferred to the appropriate staff member immediately, with full context attached.
Prosper AI is configured to detect crisis-related language and route those calls to a live staff member, crisis line, or 988 immediately — without the patient navigating menus or waiting on hold. These escalation rules are defined during implementation and can be updated at any time. The AI does not attempt to engage with safety situations; it routes them to the right human within seconds. The practical effect is that your clinical staff is available and undistracted when a high-acuity call arrives because routine volume is handled automatically.
Yes. Prior auth is one of the most time-consuming workflows in behavioral health, and it is a core Prosper AI capability. The platform handles outbound calls to insurance payers directly — including waiting on hold 45–60 minutes on payer IVR lines — and updates your EHR automatically when authorization is received. No staff time required. Prosper AI currently handles all prior auth volume for athenahealth's RCM team and completes 75–80% of eligible tasks end-to-end. For substance use treatment programs, the platform also supports 42 CFR Part 2-compliant configuration.
Most voice AI platforms for behavioral health automate scheduling and handle approximately 30–40% of total inbound call volume. Prosper AI covers scheduling across telehealth and in-person visit types, insurance eligibility verification, prior authorization calls to payers, billing inquiries, waitlist management, and after-hours coverage — resolving 60%+ of total inbound volume in production, roughly twice the rate of scheduling-focused competitors. The core difference is architectural: Prosper AI uses a Gen 3 LLM-native system that handles unpredictable, multi-turn conversations across any call type, while most competitors use scripted systems limited to pre-programmed workflows.
Yes. Prosper AI handles telehealth and in-person scheduling within the same workflow, reading your providers' availability from your EHR regardless of visit type. When a patient schedules a telehealth visit, the AI sends the video link automatically via SMS or email as part of the confirmation sequence. For behavioral health practices running a hybrid model — which is the majority — this means one AI handling the entire scheduling mix without separate tools or manual handoffs.
When a patient cancels, Prosper AI immediately works your waitlist — reaching out to patients who requested earlier appointments and offering the open slot in real time. For behavioral health practices where new patient wait times run months, this turns every cancellation into an access opportunity rather than lost revenue. The same outbound capability applies to appointment reminders, no-show follow-up, and recall outreach for patients overdue for a visit.
Most behavioral health practices are fully live within 3 weeks. The rollout is phased: weeks 1–2 are configuration and testing against your specific workflows, insurance rules, and escalation protocols; week 3 begins gradual live rollout, expanding to full 24/7 coverage as performance is validated. Prosper AI runs on top of your existing EHR and practice management systems — no software replacement required. Each customer is assigned a dedicated AI Project Manager who knows your specialty and your EHR.
Yes. Prosper AI integrates natively with Netsmart myAvatar and myEvolv, the EHR platforms used by a large share of behavioral health organizations, community mental health centers, and substance use treatment programs at scale. It also integrates with athenahealth, ECW, NextGen, Veradigm, Epic, and 80+ other EHR and practice management systems. The integration is bidirectional: the AI reads scheduling rules, provider availability, and patient records, and writes back appointment confirmations, notes, and task updates automatically.