Trusted by healthcare organizations to handle critical operations with accuracy and consistency
“The ModMed connection was our number one key ingredient. And then your customization, and then your analytics behind that — it was a trifecta. Your analytics were a hundred times better than every other solution, truly."
Karen Blair, Practice Manager at Eastside Eye Care
Scheduling
Wrong appointment type means missed prep, wasted chair time, and a patient who has to come back. In ophthalmology, a scheduling error can also mean a delayed diagnosis.
Prosper AI routes each call by the reason the patient gives, so a routine exam, a medical concern, and urgent symptoms each reach the right visit type or a member of your staff. Bookings write back to your EHR, and because the same agent checks coverage, the patient arrives with benefits already verified.
Benefits Verification
Patients assume their vision plan covers everything. It doesn't, and the gap between what they expected and what they owe creates friction that's hard to recover from.
Prosper AI verifies eligibility before the visit and sorts medical from vision coverage by the reason the patient is coming in. When an automated check can't settle it, Prosper AI calls the payer directly, so the patient hears what to expect before they arrive, not on the bill.
Patient Billing
A patient managing glaucoma or macular degeneration needs consistent follow-up. A billing question that goes unanswered doesn't just delay payment, it creates a reason to disengage.
Prosper AI answers billing calls by checking the patient's statement in your practice management system or EHR, explaining the charges, and taking payment on the call. It transfers to your staff when a conversation needs a person, so a billing question is less likely to become a reason to skip follow-up.
One platform replacing three vendors: scheduling, benefits verification, and patient billing, fully automated.
Books, reschedules, and cancels across all providers and locations, 24/7
Collects new patient registration and insurance information
without a callback
Recovers cancellations with same-day backfill, books waitlist patients automatically, and maximizes provider utilization without staff intervention
Eligibility verified via API before the patient hangs up
For the 20% APIs can't resolve, Prosper AI dials the insurer, waits on hold, and gets the answer
Coverage confirmed and EHR updated without a staff member touching it
Handles balance and statement questions on the call, before confusion becomes a complaint or a write-off
Takes payment via phone, SMS, or email — PCI-compliant, no manual follow-up required
Payments posted and patient records updated automatically. Nothing falls through the cracks.
Eastside Eye was cycling through front desk hires — weeks of training, then burnout, then starting over.
of scheduling calls resolved end-to-end
of existing patient calls fully deflected
favorable patient sentimen
hours of FTE time recaptured per year
Executive Director at Eastside Eye Care
Provide your guidelines
Test and refine internally
Launch live calls and iterate
Provide feedback and train the AI
Scale AI agents to more call types, and ask why you didn’t launch AI agents before
Prosper AI is built to work with your EHR, not around it
Cloud-based EHR and practice management
Cloud based PMS and EHR
Cloud-based ambulatory EHR
Comprehensive EHR and telehealth
Healthcare analytics and EHR solutions
Comprehensive electronic health records system
EMR and healthcare technology solutions provider
Healthcare revenue cycle and billing management
Specialty practice management software
Ambulatory EHR and practice management
20-minute demo. Live call included. Go live in 3 weeks.
Works with ModMed, athenahealth, and 80+ EHRs.
From setup to compliance to ROI — here are the top questions we get from teams exploring AI voice agents.
