




“We're scheduling more appointments than ever, growing our revenue significantly over the last months, enabled by Prosper AI. The team’s dedication to making us successful is remarkable; their professionalism and response far exceed any experience I've had. I can’t recommend Prosper AI enough."
John Macke, Executive Chairman, Preferred Dermatology Partners

Scheduling
A suspicious mole and a cosmetic consult require different intake questions, different coding, and different provider types. Routing errors create rework and frustrated patients who expected better.
Benefits Verification
Medical dermatology is covered. Cosmetic isn't. Patients often don't know which category their visit falls into until after the appointment. A verification gap turns into a surprise — and a lost patient.
Patient Billing
Cosmetic patients are self-pay and have no shortage of alternatives. A billing friction point — a question that goes unanswered, a statement that's hard to understand — is all it takes to lose them.
One platform replacing three vendors: scheduling, benefits verification, and patient billing, fully automated.
Books, reschedules, and cancels across all providers and locations, 24/7
Collects new patient registration and insurance information
without a callback
Recovers cancellations with same-day backfill, books waitlist patients automatically, and maximizes provider utilization without staff intervention
Eligibility verified via API before the patient hangs up
For the 20% APIs can't resolve, Prosper AI dials the insurer, waits on hold, and gets the answer
Coverage confirmed and EHR updated without a staff member touching it
Handles balance and statement questions on the call, before confusion becomes a complaint or a write-off
Takes payment via phone, SMS, or email — PCI-compliant, no manual follow-up required
Payments posted and patient records updated automatically. Nothing falls through the cracks.
Preferred Dermatology knew patients were calling and not getting through. They just didn't know how much revenue was leaving with them.
appointments booked
talk time saved per year
spare front desk capacity
calls abandoned at peak volume


Executive Chairman, Preferred Dermatology Partners
Provide your guidelines
Test and refine internally
Launch live calls and iterate
Provide feedback and train the AI
Scale AI agents to more call types, and ask why you didn’t launch AI agents before
Flexible ways to provide AI Agents data to perform calls
Cloud-based EHR and practice management
Cloud based PMS and EHR
Cloud-based ambulatory EHR
Comprehensive EHR and telehealth
Healthcare analytics and EHR solutions
Comprehensive electronic health records system
EMR and healthcare technology solutions provider
Healthcare revenue cycle and billing management
Specialty practice management software
Ambulatory EHR and practice management
20-minute demo. Live call included. Go live in 3 weeks.
Works with ModMed, athenahealth, and 80+ EHRs.
From setup to compliance to ROI — here are the top questions we get from teams exploring AI voice agents.
Prosper AI is purpose-built for multi-site dermatology groups managing medical, cosmetic, and surgical call workflows simultaneously. In production at dermatology practices, Prosper AI resolves 45-55% of inbound calls end-to-end, adds 150+ weekly bookings without added headcount, and delivers 97% favorable patient sentiment. It integrates natively with ModMed, athenahealth, and 80+ other EHR systems and goes live in weeks.
Yes. Prosper AI distinguishes medical from cosmetic from surgical intent on the first call and applies the correct scheduling rules, insurance logic, and routing for each. Cosmetic calls skip insurance verification and route directly to scheduling. Medical concerns route to same-day availability. Surgical and Mohs requests route to the correct team. No staff triage required.
Prosper AI enforces HMO versus PPO routing logic automatically. PPO patients are booked directly into the EHR. HMO patients who require referral verification are transferred to a live agent with full context attached and pre-transfer messaging that sets wait time expectations. Every verification gap that previously caused downstream cancellations is caught before the appointment is confirmed.
Most voice AI platforms for dermatology automate scheduling and handle approximately 30-40% of total inbound call volume. Prosper AI covers scheduling, HMO and insurance verification, biopsy follow-up routing, outbound confirmations, after-hours coverage, and same-day slot recovery, resolving 45-55% of total inbound volume in production, roughly twice the rate of scheduling-focused competitors. Prosper AI also handles outbound call workflows that most competitors do not offer.
When a cancellation or last-minute opening occurs, Prosper AI identifies the next patient and fills the slot automatically without staff involvement. At Preferred Dermatology, Prosper AI added 150+ weekly bookings without adding headcount, capturing appointments that previously slipped through during peak Monday volume.
Prosper AI provides full 24/7 after-hours and weekend coverage as part of its core platform. Patients can schedule appointments, get answers to common questions, and receive support at any hour. At OhioDerm, approximately 15% of calls were arriving outside business hours with no way through. After deploying Prosper AI, after-hours bookings grew to represent 13% of total appointments — revenue that was previously going to competing practices.
Yes. Prosper AI handles outbound biopsy follow-up calls and annual skin check recall campaigns, contacting patients proactively, scheduling return visits, and booking directly into provider schedules without staff involvement. Recall outreach that previously required manual staff effort runs automatically and consistently.
OhioDerm achieved full 24/7 coverage in under 30 days. The rollout is phased: configuration and testing first, then limited live calls validated by your team, then full coverage as performance is confirmed. Prosper AI runs on top of your existing EHR.
Every call Prosper AI cannot handle end-to-end is warm-transferred to a staff member with full context. HMO patients requiring referral verification, complex surgical scheduling, and calls requiring clinical judgment all follow escalation rules configured to your practice's specifications. Staff only receive calls that genuinely require them.
Yes. Prosper AI integrates natively with ModMed, reading and writing appointment data, patient records, insurance verification results, and routing outcomes in real time. Both Preferred Dermatology and OhioDerm run on ModMed. Prosper AI also integrates with athenahealth, Epic, ECW, NextGen, and 80+ other EHR and practice management systems.