



“Prosper has redefined how our call center runs — simplifying intricate processes, shortening patient wait times and boosting efficiency, all the while sounding very human. They've automated 50% of our scheduling calls."
Nathan Woelfel, COO at Synergy Healthcare Associates

Scheduling
OB patients require a precise sequence of appointments at the right intervals. A missed touchpoint or a scheduling error doesn't just inconvenience the patient, it creates anxiety and clinical risk.
Benefits Verification
Patients often assume their pregnancy is fully covered. When verification gaps surface mid-pregnancy, the trust that took months to build can unravel quickly.
Patient Billing
A billing question that goes unanswered in the postpartum period doesn't just delay payment, it sours a relationship at the moment patients are most likely to refer friends and family.
One platform replacing three vendors: scheduling, benefits verification, and patient billing, fully automated.
Books, reschedules, and cancels across all providers and locations, 24/7
Collects new patient registration and insurance information
without a callback
Recovers cancellations with same-day backfill, books waitlist patients automatically, and maximizes provider utilization without staff intervention
Eligibility verified via API before the patient hangs up
For the 20% APIs can't resolve, Prosper AI dials the insurer, waits on hold, and gets the answer
Coverage confirmed and EHR updated without a staff member touching it
Handles balance and statement questions on the call, before confusion becomes a complaint or a write-off
Takes payment via phone, SMS, or email — PCI-compliant, no manual follow-up required
Payments posted and patient records updated automatically. Nothing falls through the cracks.
Northeast OB/GYN was handling thousands of calls a week. Their front desk couldn't keep up — and patients were feeling it.
Calls resolved end-to-end
Reduction in call abandonment
Reduction in operational costs
Appointment volume
Patients get scheduled faster, staff handle fewer routine calls, and benefits are verified before the visit — all with Prosper’s AI Front Desk.
Patients get scheduled faster, staff handle fewer routine calls, and benefits are verified before the visit — all with Prosper’s AI Front Desk.
Provide your guidelines
Test and refine internally
Launch live calls and iterate
Provide feedback and train the AI
Scale AI agents to more call types, and ask why you didn’t launch AI agents before
Flexible ways to provide AI Agents data to perform calls
Cloud-based EHR and practice management
Cloud based PMS and EHR
Cloud-based ambulatory EHR
Comprehensive EHR and telehealth
Healthcare analytics and EHR solutions
Comprehensive electronic health records system
EMR and healthcare technology solutions provider
Healthcare revenue cycle and billing management
Specialty practice management software
Ambulatory EHR and practice management
20-minute demo. Live call included. Go live in 3 weeks.
Works with ModMed, athenahealth, and 80+ EHRs.
From setup to compliance to ROI — here are the top questions we get from teams exploring AI voice agents.
Prosper AI is purpose-built for multi-site OB/GYN groups that need to automate more than just scheduling. In production at OB/GYN practices handling 4,500+ calls per week, Prosper AI resolves 50% of all patient calls end-to-end, including scheduling, insurance verification, after-hours, and billing inquiries, while reducing operational costs by 40%. It integrates natively with ModMed, athenahealth, and 80+ other EHR systems, and goes live in approximately 3 weeks.
Yes. Prosper AI handles the full prenatal scheduling workflow — initial pregnancy visits, trimester-by-trimester appointment cadences, C-section coordination, postpartum follow-up, and linked ultrasound scheduling — using your existing scheduling rules and writing appointments directly back to your EHR. Urgent calls and clinical questions are warm-transferred to staff with context; the AI handles everything else.
Prosper AI provides full 24/7 after-hours and weekend coverage as part of its core platform, not a degraded answering service. The same AI that handles peak-hours calls runs continuously, resolving scheduling requests, answering common questions, and routing urgent calls to on-call staff. At Northeast OB/GYN, Prosper AI now handles 50+ after-hours calls per week that previously went to voicemail.
Call abandonment is almost always a capacity problem: too many calls, too few staff to answer them. Prosper AI resolves this by handling the full call mix autonomously, so patients connect immediately instead of waiting on hold. At Northeast OB/GYN, call abandonment dropped from 12% to 2% — an 89% reduction — after deploying Prosper AI across their 6-location, 30-provider group.
Most voice AI platforms for OB/GYN automate scheduling and handle approximately 30–40% of total inbound call volume. Prosper AI covers scheduling, insurance eligibility verification, outbound payer calls, billing inquiries, FAQs, and after-hours calls, resolving 60%+ of total inbound volume in production — roughly twice the rate of scheduling-focused competitors. The core difference is architectural: Prosper AI uses a Gen 3 LLM-native system that handles unpredictable, multi-turn conversations across any call type, while most competitors use scripted systems limited to pre-programmed workflows.
Yes, and it goes further than most platforms. Prosper AI checks insurance eligibility in real time before every appointment. For the approximately 20% of cases that payer APIs cannot resolve electronically, Prosper AI calls the insurance payer directly by phone — fully automated, without staff involvement. Patients arrive at prenatal and well-woman visits knowing their coverage and cost estimate, eliminating the check-in confusion that occurs when benefits aren't verified in advance.
Most OB/GYN practices are fully live within 3 weeks. The rollout is phased: weeks 1–2 are configuration and testing, week 3 begins with limited live calls, and full 24/7 coverage expands as the practice validates performance. Prosper AI runs on top of existing EHR and practice management systems. No software replacement is required.
Every call Prosper AI cannot handle end-to-end is warm-transferred to a staff member with full context. Escalation rules are configured to each practice's specifications: urgent symptoms route to clinical triage, complex insurance questions route to billing staff, and sensitive calls follow the practice's own protocols. Staff only receive calls that genuinely require human judgment.
Yes. Prosper AI integrates natively with ModMed, reading and writing appointment data, patient records, and benefits verification results in real time. It also integrates with athenahealth, Epic, ECW, NextGen, Greenway, and 80+ other EHR and practice management systems.