Trusted by healthcare organizations to handle critical operations with accuracy and consistency

“We evaluated seven different vendors through an extensive RFP and live demonstration process and concluded that Prosper had the most comprehensive platform. The difference wasn't simply scheduling. Prosper AI was the only platform capable of handling insurance verification, patient financial responsibility, and the broader workflows required to support the entire patient journey.”
Jonathan Banta, CEO of The 44 Group, Co-founder of The Executive Roundtable, a provider consortium of 600+ physicians
Scheduling
Different appointments have different prep requirements, equipment needs, and provider types. A scheduling error doesn't just inconvenience the patient — it wastes a clinical slot that someone else needed.
Benefits Verification
Cardiac procedures frequently require prior authorization. When that process is slow or inconsistent, procedures get delayed, and patients waiting on results are left in the dark.
Patient Billing
Cardiology generates some of the highest bills in outpatient medicine. A billing question that goes unanswered doesn't just delay payment, it damages trust with a patient who may need ongoing care for years.
One platform replacing three vendors: scheduling, benefits verification, and patient billing, fully automated.
Books, reschedules, and cancels across all providers and locations, 24/7
Collects new patient registration and insurance information
without a callback
Recovers cancellations with same-day backfill, books waitlist patients automatically, and maximizes provider utilization without staff intervention
Eligibility verified via API before the patient hangs up
For the 20% APIs can't resolve, Prosper AI dials the insurer, waits on hold, and gets the answer
Coverage confirmed and EHR updated without a staff member touching it
Handles balance and statement questions on the call, before confusion becomes a complaint or a write-off
Takes payment via phone, SMS, or email — PCI-compliant, no manual follow-up required
Payments posted and patient records updated automatically. Nothing falls through the cracks.
A high-volume multi-specialty practice was drowning in inbound calls. Their front desk couldn't keep up — and patients were feeling it.
Calls resolved end-to-end
Reduction in call abandonment
Reduction in operational costs
Appointment volume
Patients get scheduled faster, staff handle fewer routine calls, and benefits are verified before the visit — all with Prosper’s AI Front Desk.
Patients get scheduled faster, staff handle fewer routine calls, and benefits are verified before the visit — all with Prosper’s AI Front Desk.
Provide your guidelines
Test and refine internally
Launch live calls and iterate
Provide feedback and train the AI
Scale AI agents to more call types, and ask why you didn’t launch AI agents before
Flexible ways to provide AI Agents data to perform calls
Cloud-based EHR and practice management
Cloud based PMS and EHR
Cloud-based ambulatory EHR
Comprehensive EHR and telehealth
Healthcare analytics and EHR solutions
Comprehensive electronic health records system
EMR and healthcare technology solutions provider
Healthcare revenue cycle and billing management
Specialty practice management software
Ambulatory EHR and practice management
20-minute demo. Live call included. Go live in 3 weeks.
Works with ModMed, athenahealth, and 80+ EHRs.
From setup to compliance to ROI — here are the top questions we get from teams exploring AI voice agents.
Prosper AI is purpose-built for multi-site cardiology groups managing high procedure volume, complex prior authorization workflows, and patient populations that require active follow-up. In production at cardiology practices, Prosper AI resolves 60%+ of inbound calls end-to-end — including procedure scheduling, referral intake, insurance verification, prior authorization outreach, post-discharge follow-up, and after-hours coverage — while reducing operational costs by up to 50%. It integrates natively with Epic, Oracle Cerner, athenahealth, ECW, NextGen, and 80+ other EHR systems, and goes live in approximately 3 weeks.
Yes. Prosper AI manages scheduling across procedure types — stress tests, echocardiograms, nuclear imaging, cath lab, EP studies — reading resource and equipment availability from your EHR and applying your prep and duration rules per appointment type automatically. Patients can schedule, reschedule, or confirm 24/7 without staff involvement. When a procedure requires pre-visit instructions, the AI delivers them by SMS or email at confirmation. The same rules your most experienced scheduling staff apply manually are configured into the AI and enforced consistently on every call.
Prosper AI is configured with escalation rules that detect urgent language — chest pain, palpitations, shortness of breath, post-cath access site symptoms — and route those calls to a live clinician immediately. No menus, no hold queue. These routing rules are defined during implementation and updated whenever your protocols change. The operational impact: your staff is not buried in routine scheduling calls when a high-acuity call comes in.
Yes. Prior auth is one of the heaviest administrative burdens in cardiology — especially for imaging, interventional procedures, and device implants. Prosper AI calls insurance payers directly, waits on hold on payer IVR lines (45–60 minutes is typical), and writes the authorization back to your EHR automatically when received. No staff time required. Prosper AI currently handles all prior auth volume for athenahealth's RCM team and completes 75–80% of eligible tasks end-to-end.
Most voice AI platforms for cardiology automate scheduling and handle approximately 30–40% of total inbound call volume. Prosper AI covers scheduling, referral intake, insurance eligibility verification, prior authorization outreach to payers, billing inquiries, post-discharge follow-up, and after-hours coverage — resolving 60%+ of total inbound volume in production, roughly twice the rate of scheduling-focused competitors. The core difference is architectural: Prosper AI uses a Gen 3 LLM-native system that handles multi-turn, unpredictable conversations across any call type, while most competitors use scripted systems that break outside pre-programmed workflows.
Yes. For pacemaker checks, ICD follow-ups, and remote cardiac monitoring programs, Prosper AI runs automated outbound outreach — scheduling device checks, confirming remote monitoring uploads, and flagging patients who haven't transmitted data for staff follow-up. For heart failure and post-procedure populations, the AI places follow-up calls or sends SMS at the intervals your practice sets, escalating patients who report new symptoms for immediate staff callback. The 48-hour heart failure follow-up call that drives readmission metrics becomes fully automated.
Prosper AI runs multi-touch outbound confirmation sequences via voice, SMS, and email. When a patient doesn't confirm, the AI follows up. When a patient cancels, it immediately contacts your waitlist to backfill the slot in real time. In cardiology, a missed procedure slot means expensive equipment and specialized staff sitting idle — the cost per no-show is far higher than in primary care. Practices using Prosper AI have reduced call abandonment by up to 90%.
Most cardiology practices are fully live within 3 weeks. The rollout is phased: weeks 1–2 are configuration and testing against your procedure types, escalation protocols, and insurance rules; week 3 begins gradual live rollout with daily performance review. Prosper AI runs on top of your existing EHR — no software replacement required. Each customer receives a dedicated AI Project Manager at a 1:5 ratio, matched to your specialty and EHR, with biweekly tuning and a 99% uptime SLA.
Yes. Prosper AI integrates natively with Epic, reading and writing appointment data, patient records, prior authorization results, and task completions in real time. It also integrates with Oracle Cerner, athenahealth, ECW, NextGen, Veradigm, and 80+ other EHR and practice management systems. For cardiology groups that have acquired practices running different EHR platforms, Prosper AI works across all of them from a single deployment.