Every major tech shift brings a new way to interact with products and services. Personal computing brought the desktop. The internet brought websites. Smartphones brought apps. And AI brings assistants.

Humans will move from reactively navigating products to proactively telling assistants what they need. Multimodal assistants — combining text, voice, graphics, and actions — will make this effortless. Prosper AI is building the assistant layer for healthcare.

And so are several others.

But the interaction layer is just the starting point — the excuse for a deeper change. The winning solutions won't just improve how people interact. They'll use that layer to fundamentally transform the experience underneath.

Patient experience needs urgent care. Not just because of hold times or limited business hours — those are some symptoms. The real problem is the administrative complexity of coordinating patients, providers, and insurers. That complexity produces real harm: schedulers understaffed, care delayed waiting for prior authorizations, claims denied from incorrect benefits verification, bills no one can decipher. 

The result is a system that spends roughly $1 trillion+ every year on administration — 20–25% of all healthcare spending — while patients still wait, clinics still chase paperwork, and staff still spend their days coordinating instead of caring.

For the last few decades, the standard approach from software companies has been to digitize one piece at a time: they build scheduling tools, billing tools, better phone trees, or patient portals few people use. None of this has made the fundamental system any more efficient or any more pleasant to deal with. It hasn’t helped patients and it hasn’t helped clinics.

At Prosper AI, we believe that building great front-end assistants is necessary — but not sufficient. Our goal is to build an orchestrating platform for the entire patient journey: not a point solution, but something that actually makes the job of running and working in a healthcare organization easier—and makes it easier for patients to get the care they need, when they need it, at a price they understand.

Alan Kay said: "People who are really serious about software should make their own hardware." We believe that people who are really serious about the patient experience should go beyond the front door – they have to transform the back office too.

So we're building a workforce of agents that stewards patients through their entire administrative journey, including the hard work with insurance — scheduling with speed, checking benefits verification with precision and billing with clarity.

This conviction is personal to us. Xavier grew up in a house run by two doctors, watching brilliant people boxed in by logistics that had nothing to do with medicine. He spent his career inside contact centers and BPOs, learning exactly how the machine of healthcare administration really runs. Josep came up through insurance, on the side of the table most healthcare companies never get to see, and had been building with Artificial Intelligence years before it became the center of the technology world.

If we succeed, we don't just cut the wait time for a phone call. We remove the friction from the entire journey.