Trusted by healthcare organizations to handle critical operations with accuracy and consistency

“I would recommend slowly integrating Prosper into every aspect… billing, PAs, triage… implementing it across the entire practice.”
Terri Hollis, CEO of Arkansas Pediatrics
Scheduling
When flu season hits, call volume can double overnight. Practices that can't scale their scheduling capacity lose patients to urgent care, and don't always get them back.
Benefits Verification
Children's plans change at open enrollment, when employers switch carriers, or when families move. A verification gap creates a surprise bill for a family that assumed their child was covered.
Patient Billing
A billing question that goes unanswered doesn't just delay payment, it gives a loyal family a reason to reconsider.
One platform replacing three vendors: scheduling, benefits verification, and patient billing, fully automated.
Books, reschedules, and cancels across all providers and locations, 24/7
Collects new patient registration and insurance information
without a callback
Recovers cancellations with same-day backfill, books waitlist patients automatically, and maximizes provider utilization without staff intervention
Eligibility verified via API before the patient hangs up
For the 20% APIs can't resolve, Prosper AI dials the insurer, waits on hold, and gets the answer
Coverage confirmed and EHR updated without a staff member touching it
Handles balance and statement questions on the call, before confusion becomes a complaint or a write-off
Takes payment via phone, SMS, or email — PCI-compliant, no manual follow-up required
Payments posted and patient records updated automatically. Nothing falls through the cracks.
Arkansas Pediatric Clinic's call volume doubled in peak season. Without a scalable solution, every flu season meant falling behind.
calls resolved end-to-end
hours saved per month
implementation
calls abandoned at peak volume

CEO of Arkansas Pediatrics
Provide your guidelines
Test and refine internally
Launch live calls and iterate
Provide feedback and train the AI
Scale AI agents to more call types, and ask why you didn’t launch AI agents before
Flexible ways to provide AI Agents data to perform calls
Cloud-based EHR and practice management
Cloud based PMS and EHR
Cloud-based ambulatory EHR
Comprehensive EHR and telehealth
Healthcare analytics and EHR solutions
Comprehensive electronic health records system
EMR and healthcare technology solutions provider
Healthcare revenue cycle and billing management
Specialty practice management software
Ambulatory EHR and practice management
20-minute demo. Live call included. Go live in 3 weeks.
Works with ModMed, athenahealth, and 80+ EHRs.
From setup to compliance to ROI — here are the top questions we get from teams exploring AI voice agents.
Prosper AI is purpose-built for multi-site pediatric groups that need to handle high and variable call volume without adding headcount. In production at pediatric practices handling 14,000+ calls per month, Prosper AI automates 65%+ of inbound calls end-to-end, including scheduling across complex appointment type libraries, insurance verification, refill routing, and after-hours coverage, while saving 120+ staff hours per month. It integrates natively with athenahealth, ECW, and 80+ other EHR systems, and goes live in approximately two weeks.
Yes. Prosper AI handles scheduling across large appointment type libraries — Arkansas Pediatric Clinic runs 39 appointment types — applying insurance-specific booking restrictions, age-based well-child cadences, and provider availability rules consistently on every call. The same logic your most experienced front desk staff applies manually is configured into the AI and enforced automatically, eliminating the booking errors that occur when rules live in people's heads rather than systems.
Prosper AI scales instantly to any call volume without degraded performance or additional configuration. During peak periods like back-to-school physicals, flu season, RSV surges, the AI handles the same call mix with no hold times and no abandoned calls. At Arkansas Pediatric Clinic, peak-period call abandonment was eliminated entirely after deployment.
Most voice AI platforms for pediatric practices automate scheduling and handle approximately 30–40% of total inbound call volume. Prosper AI covers scheduling, insurance verification, prescription refill routing, FAQ handling, and after-hours calls, resolving 65%+ of total inbound volume in production, which is roughly twice the rate of scheduling-focused competitors. The core difference is architectural: Prosper AI uses a Gen 3 LLM-native system that handles complex, rules-heavy conversations across any call type, while most competitors use scripted systems limited to pre-programmed workflows.
Most pediatric practices are fully live within two weeks. The first week is configuration and stress-testing with experienced staff. The second week is live rollout with daily performance review. Prosper AI runs on top of existing EHR and practice management systems — no software replacement required.
Prosper AI provides full 24/7 after-hours and weekend coverage as part of its core platform. The same AI that handles peak-hours calls runs continuously, scheduling appointments, answering common questions, and routing urgent calls to on-call clinical staff. Parents calling after hours about a sick child are never sent to voicemail; they're either helped immediately or connected to the right person.
Every call Prosper AI cannot handle end-to-end is warm-transferred to a staff member with full context — not a cold handoff. Escalation rules are configured to the practice's specifications: clinical questions route to triage, complex insurance issues route to billing, and urgent calls follow your on-call protocols. Staff only receive calls that genuinely require human judgment.
Yes. Prosper AI integrates natively with athenahealth, reading and writing appointment data, patient records, and eligibility results in real time. It also integrates with ECW, Epic, ModMed, NextGen, Greenway, and 80+ other EHR and practice management systems used by pediatric groups.