How ImagineSoftware Selected Prosper AI as its Strategic Voice and AI Agent Platform for 100,000+ Providers
"We reviewed multiple Agentic AI platforms for voice, and Prosper AI was by far the strongest. We even ran side-by-side comparisons, and accuracy and completion rates were consistently the highest."
— Sam Khashman, CEO, ImagineSoftware
Customer Profile
Customer:
ImagineSoftware
Type:
Revenue Cycle Management
Locations:
Use Cases:
Patient Billing
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About Imagine EHR
ImagineSoftware is a leading healthcare revenue cycle management (RCM) platform serving over 100,000 physicians across 47+ medical specialties. Their flagship product, ImagineOne®, manages the full revenue cycle workflow — from pre-service through final collections — processing more than $65 billion in medical claims annually on behalf of provider clients.
As part of that service, Imagine handles the patient-facing workflows that sit at every stage of the care journey: billing, collections, scheduling, and beyond. In 2026, ImagineSoftware selected Prosper AI as its AI voice agent platform to automate these workflows at scale.
The Selection: Why Prosper AI
ImagineSoftware's evaluation of AI voice platforms for healthcare was rigorous. The team reviewed approximately 18 voice AI vendors before selecting Prosper AI, running side-by-side comparisons across real patient billing scenarios to assess accuracy, call completion rates, and reliability under production conditions. Prosper AI ranked #1 across all key dimensions.
The decision wasn't just about performance. ImagineSoftware needed an AI voice agent platform that could deploy quickly, integrate cleanly into existing RCM workflows, and scale across a large and diverse client base. Prosper AI delivered on all three.
ImagineSoftware selected Prosper AI as its strategic voice AI platform after evaluating approximately 18 vendors, citing best-in-class accuracy and workflow completion rates in head-to-head testing.
Results: AI-Powered Patient Billing at Scale
The first live use case was patient billing automation, handling both inbound patient balance inquiries and outbound medical billing collection campaigns for the first ImagineSoftware's client
In the first 60 days of full production, Prosper AI:
- Collected $123,000+ in patient payments directly over the phone
- Handled 73,000+ patient billing interactions across inbound and outbound
- Absorbed the equivalent of roughly 9–10 FTEs of patient call center work each month
- Achieved a 34% inbound containment rate: one in three calls resolved end-to-end by AI with no staff involvement
- Drove a $750K+ annual cash collected run rate and $423K+ in annual labor cost savings, for a combined $1.1M value created for one Radiology Group alone
And that's before accounting for the patients who commit to paying after the call — confirmed collections alone undercount total revenue impact.
What's Next
The patient billing results have validated Prosper AI as ImagineSoftware's AI voice platform of record, and the expansion is underway. Ten to fifteen additional practice clients are already in the process of deploying Prosper AI, and both companies see the potential to extend AI voice agents across more of the patient journey: from appointment reminders and insurance verification to prior authorization and post-visit follow-up.
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Our customers speak for us
Trusted by healthcare organizations to handle critical operations with accuracy and consistency
“Prosper has redefined how our call center runs by simplifying intricate processes, shortening patient wait times and boosting efficiency, all the while sounding very human. They have automated 50% of our scheduling calls. The team’s ability to deliver at speed, and customize to our needs has been incredible."
Nathan Woelfel
COO at Northeast OBGYN
"We’ve been impressed by how consistently Prosper’s AI Agents verify pharmacy and medical benefits for drugs. They navigate payor decision trees, speak with payors, and extract the information for us, all automatically with AI. Quality assurance is paramount for us, and Prosper’s accuracy has been outperforming humans in side-by-side reviews.”
Lucine King
President
"We evaluated multiple voice AI platforms, and Prosper AI was by far the strongest. Their speed of execution and ability to support multiple agent types across payor and patient workflows helped drive a 60%+ boost in Medicaid enrollment for our health system partners."
Michael Patrick
VP of Healthcare Provider Solutions
“We evaluated seven different vendors through an extensive RFP and live demonstration process and concluded that Prosper had the most comprehensive platform. The difference wasn't simply scheduling. Prosper AI was the only platform capable of handling insurance verification, patient financial responsibility, and the broader workflows required to support the entire patient journey.”
Jonathan Banta
CEO of The 44 Group, Co-founder of The Executive Roundtable, a provider consortium of 600+ physicians
“Out of the gate, Prosper AI was handling more than 50% of our patient conversations end-to-end, including complex cases involving real-time benefits verification. Many organizations using other AI solutions remain stuck at 20–30% automation because those systems stop at scheduling.”
Noah England
COO of Piedmont Plastic Surgery & Dermatology
“We reviewed multiple AI platforms, and Prosper AI consistently delivered the strongest performance, now handling thousands of conversations per day across multiple clients on our platform. In repeated side-by-side evaluations, Prosper AI achieved the highest accuracy and completion rates.”
Sam Khashman
CEO of Imagine Software
"We’ve been impressed by how consistently Prosper’s AI Agents verify pharmacy and medical benefits for drugs. They navigate payor decision trees, speak with payors, and extract the information for us, all automatically with AI. Quality assurance is paramount for us, and Prosper’s accuracy has been outperforming humans in side-by-side reviews.”
Michael Patrick
VP of Healthcare Provider Solutions
Meet more of our customers
Discover how healthcare leaders use Prosper AI to transform patient communication and operations.
Nathan Woelfel, COO at Northeast OBGYN
Nathan Woelfel, COO at Northeast OBGYN
Nathan Woelfel, COO at Northeast OBGYN
