1. Introduction

Overview of the Service ("Prosper")
Prosper is an AI-driven solution designed to streamline Revenue Cycle Management (RCM) processes. It offers features like scheduling, eligibility verification, pre-authorization, and claims status checks via a conversational AI interface. Prosper integrates with your existing systems to provide efficient and accurate RCM services over the phone.

Acceptance of Terms
By accessing or using Prosper, you agree to be bound by these Terms of Service. If you do not agree with any part of the terms, you may not use the service.

Modification of Terms
Prosper reserves the right to update or modify these terms at any time without prior notice. Any changes will be effective immediately upon posting on our website. Your continued use of the service after any such modifications constitutes acceptance of the new terms.

2. Use of the Service

Eligibility Criteria for Using the Service
To use Prosper, you must be at least 18 years old and have the legal authority to enter into this agreement. The service is intended for professional use within organizations that manage RCM tasks.

Description of the AI-Driven RCM Services Provided
Prosper offers a range of AI-driven RCM services, including scheduling appointments, verifying patient eligibility, handling pre-authorizations, and checking claims status. These services are designed to reduce administrative burdens and improve the efficiency of your operations.

User Responsibilities
You are responsible for ensuring that all information you provide to Prosper is accurate, complete, and up-to-date. You agree to comply with all applicable laws and regulations when using the service, and you must not use the service for any illegal or unauthorized purposes.

3. User Accounts

Account Creation and Security
To access certain features of Prosper, you may need to create an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.

Responsibility for Account Activities
You are fully responsible for all actions taken under your account, including any content you post or actions you take using the service. Prosper will not be liable for any loss or damage arising from your failure to protect your account information.

Account Termination by User or Service Provider
You may terminate your account at any time by following the instructions on the Prosper website. Prosper reserves the right to suspend or terminate your account if you violate these terms or engage in any activities that are harmful to the service or its users.

4. Payment and Billing

Overview of Payment Terms (If Applicable)
If Prosper's services are subject to a fee, you agree to pay all applicable charges as described at the time of purchase. Payment terms may include monthly or annual billing cycles, depending on the plan you select.

Billing Cycles and Payment Methods
You will be billed in advance on a recurring basis according to your chosen billing cycle. Accepted payment methods may include credit/debit cards, bank transfers, or other methods specified on our website.

Refund Policy (If Applicable)
Refunds for services are subject to the terms specified at the time of purchase. Typically, payments are non-refundable unless otherwise stated. If you believe you are entitled to a refund, please contact our support team.

5. Service Availability and Modifications

Service Uptime and Maintenance
Prosper strives to maintain a high level of service availability. However, we do not guarantee uninterrupted access, and the service may be unavailable from time to time due to maintenance, updates, or other reasons beyond our control.

Right to Modify or Discontinue the Service
Prosper reserves the right to modify, suspend, or discontinue any aspect of the service at any time, with or without notice. We will make reasonable efforts to notify users of significant changes or discontinuations.

Notification Procedures for Changes
In the event of changes to the service or terms, we will notify users via email or through an announcement on our website. It is your responsibility to review these notifications and stay informed about any updates.

6. Intellectual Property

Ownership of the AI Technology and Related Content
All intellectual property rights in the Prosper service, including but not limited to software, algorithms, trademarks, and content, are owned by Prosper or its licensors. You do not acquire any ownership rights by using the service.

User Rights to Access and Use the Service
You are granted a limited, non-exclusive, non-transferable license to access and use Prosper for your internal business purposes. This license does not include the right to sublicense or sell access to the service.

Prohibition of Reverse Engineering or Unauthorized Use
You agree not to reverse engineer, decompile, or disassemble any part of the Prosper service. Additionally, you must not use the service in any manner that infringes on the intellectual property rights of Prosper or others.

7. Limitation of Liability

Disclaimer of Warranties
Prosper is provided "as is" and "as available," without warranties of any kind, either express or implied. Prosper does not warrant that the service will meet your requirements, be error-free, or operate without interruption.

Limitation of Liability for Damages
To the maximum extent permitted by law, Prosper shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the service, even if we have been advised of the possibility of such damages.

Indemnification Clause
You agree to indemnify, defend, and hold harmless Prosper and its affiliates from any claims, liabilities, damages, losses, or expenses, including legal fees, arising out of your use of the service or your violation of these terms.

8. Dispute Resolution

Governing Law
These terms and your use of Prosper shall be governed by and construed in accordance with the laws of the jurisdiction in which Prosper is headquartered, without regard to its conflict of law provisions.

Arbitration or Court Jurisdiction
Any disputes arising out of or relating to these terms or the service will be resolved through binding arbitration in accordance with the rules of [specific arbitration organization]. If arbitration is not possible, the dispute will be resolved in the courts of the appropriate jurisdiction.

Procedures for Handling Disputes
If a dispute arises, you agree to first contact Prosper to seek an amicable resolution before pursuing any formal legal action. We will make reasonable efforts to resolve the issue promptly and fairly.

9. Termination of Service

Conditions for Terminating Access to the Service
Prosper may terminate or suspend your access to the service at any time, with or without cause, and with or without notice. Reasons for termination may include, but are not limited to, violation of these terms or inactivity.

Consequences of Termination (e.g., Data Deletion)
Upon termination, your right to access and use the service will cease immediately. Prosper may delete your data and account information from our systems, except as required by law. We recommend that you back up any important data before terminating your account.

10. Miscellaneous

Entire Agreement Clause
These terms, together with any other legal notices or agreements published by Prosper, constitute the entire agreement between you and Prosper regarding your use of the service. Any prior agreements or understandings are superseded by these terms.

Severability of Terms
If any provision of these terms is found to be invalid or unenforceable, that provision will be enforced to the maximum extent possible, and the remaining provisions will remain in full force and effect.

Contact Information for Support or Legal Inquiries
If you have any questions about these terms or need to contact Prosper for any reason, please reach out to us at [support email] or [phone number]. We are here to help with any concerns or issues you may have.